FREQUENTLY ASKED QUESTIONS!

Yes!

We’re open 11 - 6pm Tuesday - Saturday and 12-5 on Sundays.

(closed Mondays)

(828) 505-2232

We’re at 178-B Westwood Place Asheville, NC 28806 in a unique building on the corner of Westwood and Millbrook - tucked away in the West Asheville neighborhood just north of the Haywood Rd. main strip.

Yes! We have a small gravel parking lot on the side of the building. If those spots are filled up, please look for free street parking nearby. There are ample spots available along Westwood Pl.

We source and hand-pick the healthiest, best plants we can find from a variety of different greenhouses and growers. There is never a guarantee that a greenhouse will have certain plants in stock. Plant inventories are always changing with the seasons and are often affected by popular retail demand. We are always working hard to have a fun, affordable, unique, and ever-changing inventory available to y’all !

We don't carry flowers, herbs, or outdoor landscaping plants. We specialize in indoor tropical and desert houseplants and other specially curated household objects to help you make your space alive!

Yes! We charge anywhere from $5 - $25 for potting fees depending on the size of your pot.

We offer free potting services if you buy a pot and a plant from us :)

Unfortunately, sick plants can easily spread bugs, bacteria, or mold to our healthy plants in the shop so we ask that you please not bring in a sick plant. You can make an appointment to have our Plant Dr. (Meghan) come to you and diagnose your plant in person or you can send an inquiry thru our Plant Dr. portal and get a thorough diagnosis with recommendations within a few days :)

We do! Our inventory is always changing, as we carry mostly handmade pottery made by small or single-person businesses in the USA. Please come by the shop or check our online store for current pottery inventory.

We believe terra-cotta (or any type of porous clay pot) is the best material for plants to live in - it allows the root system breathe and maintain proper moisture levels. We always carry a unique inventory of terra-cotta and stoneware pots with drainage holes.

We do ship plants! We ship within the Continental US (excluding Hawaii and Alaska). Due to shipping regulations regarding live plants, we are not able to ship internationally.

Our typical turnaround from time of purchase to day of ship-out is between 5-10 days. We send everything via 2-day shipping through UPS and USPS. Shipping plants is a laborious process that requires lots of care and attention to ensure that your plants get to you as safely and quickly as possible.

If you ordered a plant online and still haven’t received a tracking number, please know we are aware of your order and working to get it packaged and sent out to you! As soon as we do ship it, you can expect a second email from us with a USPS or UPS tracking number.

Oh no! We do everything in our power to pack all our plants and fragile goods with as much thought and care possible, and sometimes during transit they may not be handled as gently as we would hope for. If your plant has been damaged during transit, please let us know asap so we can contact UPS or USPS and work with you to rectify the situation. Please email us at hello@palmandpine.com

We aren’t right now… thanks so much for asking though! It is absolutely our goal to grow to a size where we can have a full team of employees on board with us… as soon as that happens we will make it known! :)

We appreciate the many folks who have shown interest in selling their products in our store! We strive to carry very select items that we feel upholds the values and vibe we work hard to curate. The majority of the merchandise we carry is either designed and made by us or very carefully selected by us. Our store is still very small and we don’t often have the space to lend to other artists or makers for now, but hopefully one day we’ll have the space to expand more!

Lindsay does all our graphic design work! She may be willing to take on a project depending on the scope of it. She can be reached at lindsay@palmandpine.com

Due to volume of messages received, we cannot guarantee responses to questions or business inquiries on instagram. Please instead email us at hello@palmandpine.com instead.

If you need to get in touch with either Lindsay or Meghan directly, please email us at:

meghan@palmandpine.com lindsay@palmandpine.com

Meghan = plant care/sourcing questions, pottery/potting materials, and all social media/instagram related questions.

Lindsay = graphic design, website design, non-living inventory products + merch design.

LOL this is one of our favorite questions. We've had a lot of hilarious descriptors thrown around over the years....... "Plant Disco" ... "Time Machine" ... "Healing Vortex" ... "An Immersive Experience"... "A VIBE" ... "Millennial Tractor Supply" hahaha.......

In all honesty though, Palm and Pine is a Plant and Home Goods shop that carries plants, plant accessories, and magical home goods to help you "Make Your Space Alive". We offer many plant related design and maintenance services and we love what we do! Our carefully curated shop is always changing - we update the "theme" of the shop every season and as most of our inventory is living greenery, the shop vibe and layout can change day-to-day to keep a proper feng shui flow! We work hard to create a healing, inclusive, safe space that is as inspiring and beautiful as it is fun :)